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In this section you can consult the purchasing guide and all information relating to payments, shipments and returns.
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For the delivery of the purchases, the Customer may choose his/her residence or domicile, workplace, or private address. For security reasons, no deliveries will be made to mailboxes and the order will not be completed.
Purchases will be delivered via GLS (Italy) or UPS (UE countries) or by EMS / QPE (non-EU countries), depending on the destination, and shipped the business day after the order.
Franceschetti srl will send a confirmation e-mail to the Customer once the Products have been shipped.For any inquiries or information, please send an email to email@example.com.
For the delivery of the goods the Customer or a person in charge have to be present at the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the packaging is intact, not damaged, neither wet nor otherwise altered, even in the closing materials. Any damage to the packaging or of the product or the lack of correspondence with the number of packages must be immediately disputed, by providing a written check reserve on the courier delivery proof. Once the Corriere document has been signed, the Customer will not be able to challenge any of the external features of the delivery.
If it is not able to deliver the goods ordered as a result of the unavailability, even temporary, of the Products, Franceschetti srl will notify the Customer in a timely manner, but no later than 15 (fifteen) days by e-mail. The amount already paid by the Customer will be refunded as soon as possible, and in any case not later than 30 (thirty) days after receipt of the purchase order.Shipping Costs
Shipping costs depend on the destination and the weight/volume of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.Delivery Times, taxes and duties
Orders will be processed and delivered from Monday to Friday, excluding holidays and national holidays. Franceschetti srl is not liable for unforeseeable delays, provided that, except for cases of force majeure or business closure for summer holidays, the Products will be delivered within a maximum of 15 (fifteen) working days from the following day the one in which the Customer has sent the order to Franceschetti srl. In the case of a purchase by credit card or PayPal, the delay in shipment may be caused by the inability to withdraw the amount authorized to pay. If you exceed 15 working days (excluding Saturday and Sunday), you have not yet received the goods, please contact customer service at firstname.lastname@example.org.
In the case of shipments to countries outside the European Union, goods may be subject to customs duties or taxes. Any additional taxes for customs clearance will be borne by the recipient. In the case of the goods not being delivered (due to, for example, the recipient having provided the wrong address and/or phone number, or the repeated absence of the recipient at the address provided), or if the goods are not accepted by the customer, the recipient will be charged a fee to cover the following expenses: shipment of the goods + return shipment of the goods + any customs fees for the return of the goods. The cost of the goods themselves will be reimbursed to the customer.
Customs duties and taxes are charged when the goods arrive in the country of destination, and the cost varies depending on the country. For further information regarding duties and taxes, and providing for the clearance of goods, we recommend that you contact your local customs office.