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In this section you can consult the purchasing guide and all information relating to payments, shipments and returns.
Select the interest topic
The online ordering process must be followed carefully. Franceschetti srl reserves the right to refuse or cancel an order, in the case of the products being unavailable or of concerns regarding the authenticity of the customer’s details (incomplete or inconsistent personal details or credit card details or unfulfilled payments for previous purchases). Communication of the declination or cancellation of your order (by email or phone) may not be immediate and may also occur as a result of subsequent contact by the customer.
How do I make a purchase?
Buying online is simple:
1. Click on the product you are interested in to see detailed information. Select the quantity and size (if relevant), then click “Add to cart”.
2. If you wish to buy the product immediately, click “Buy”. To add it to the contents of your shopping cart, select “Quantity” to update the cart. To remove a product from your shopping cart, click “Remove”. Check the products in your shopping cart, then click “Proceed to checkout” to finalize your order.
3. Enter the information required for shipping then select the payment method:
- Credit card
- Bank transfer – The order is shipped after the receiving of the payment. If Franceschetti srl does not receive the payment in 5 days, the order will be canceled.
4. Finally, check the summary of your order and click “Buy”. After completing the purchase, you will receive an email with the details of your order and confirmation that it has been accepted. Orders may be placed by over-18s only. Franceschetti srl will not be held responsible for any orders placed by minors without parental consent.