RETURNS

Franceschetti srl wishes to offer the complete satisfaction of the Customer.Franceschetti srl will refund the entire cost of the Product(s) returned by the Customer only if not used and not damaged and accompanied by the relevant invoice.

The costs incurred by Franceschetti srl for any customs clearance of returned goods, will be written off from the amount of reimbursement.The refunds will be issued in the same form used for payment.The purchased goods may be returned within maximum 30 (thirty) days from the delivery date.

The Products purchased online cannot be refunded nor returned in any retail stores.The delivery costs are not refundable.All return delivery charges of the Products shall be charged to the Customer: each and any cost charged to the Customer for the return is not refundable.Franceschetti srl reserves the right to refuse the return of those Products that do meet the requirements as per above paragraph.

Franceschetti srl undertakes to promptly refund the Customer within 30 (thirty) days from the written order cancellation request and receipt of the goods. Once the refund has been completed Francsschetti srl will send a confirmation e-mail.

Franceschetti srl recommends to use an insured courier for the return of the Product(s) in order to allow the tracking of the shipment.Franceschetti srl will not be responsable for the refund or the compensation of those Products which have been lost, stolen or damaged.According to the previsions of article 64 of the D. lgs n. 206/2005, the Customer has the right to withdraw from the agreement without any penalty and without specifying the reason within the term of 30 (thirty) working days from the receipt of the Products, except the provisions of following paragraphs.

The Customer may withdraw from the present agreement sending a written communication to the following e-mail address: commerciale@franceschetti.it. This written communication shall contain:

• the express will of the Customer to avail himself of the right to withdraw from the agreement according to the prevision of article 64 of the D. lgs n. 206/2005;
• the details of the Products for which the Customer wants to withdraw;
• the order number issued at the time of the purchase.

This notice may be sent within the above stated period of 30 (thirty) working days also via telegram, telex, fax, too with the only condition that the notice have to be sent via registered mail with advice note within the following 48 (forty-eight) hours. If the Customer decide to modify or delete the submitted order, the Customer shall promptly send an e-mail at the following address: commerciale@franceschetti.it within 24 (twenty-four) hours from the submission.Franceschetti srl will use its best endeavors to satisfy the Customer. Moreover, once the product has been sent, the order may no longer be modified nor deleted until the Products have been duly returned to Franceschetti srl.